New Hire Helpdesk Training

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This is a sampling of a 20-module New Hire helpdesk representative e-learning training course. Originally, the company had no training of any kind in place for new representatives. After observing current representatives on the job, collaborating with Subject Matter Experts, and using all the software programs needed for the job, we created a scenario-based course that allowed new employees to practice the skills they would be using in a safe environment as they learned their new role. 

Collaboration with SMEs

Training needs analysis

Instructional design documentation

Development of course materials

Content writing

Assessment creation
Project management

Moodle LMS design

Moodle LMS

Canvas LMS

Blackboard LMS

Articulate Storyline

Screencast-O-Matic

Jing

MS Office

MS Visio