This company was in the process of updating and automating its main fulfillment center. As the new equipment was being installed, we were tasked with learning the new equipment and any new processes. Then we designed, developed, implemented, and evaluated the training for all the employees at the fulfillment center, from management to newly hired employees. For this particular project, because of new equipment, a totally new packing process needed to be taught to the entire center. We worked with the project manager and the warehouse manager to learn the new process, then created a process flow and training documents for all levels of employees, trained other trainers to implement the new learning, and evaluated the training's effectiveness.
Working with SMEs
Course design and development
Training of trainers
Supply chain management software
Adobe Creative Cloud